Forum Management Stuff

[mpadc]

Hi Guys

Dont know if something similar like this has been posted before?

Anyway Just thought Id Share with you things we do to make our forum better..Using Vbulletin 3.5

Admin Interactions

We Have a Category Called "Admin Lounge" Divided in to 3 Small forums..accessible to all Mods and Admins.

1) Admin Lounge - Were We talk about anything relating to forum issues to General Chit Chat

2) Removed Threads - Any Threads removed from the Main Board are pulled into this private forum

3) Reported Post - Using a Hack from VB.org (http://www.vbulletin.org/forum/showthread.php?p=898942#post898942)

What this does when a User reports a post it automatically Creates a thread in this forum along with the reasoning and We check on a Daily Basis and Act upon if Required


User Interaction
have a forum called "helpdesk" its just a forum itself where users can only see/reply to their own threads but its viewable by all mods and admins, Users use this if they have any problems and its their chance to interact with the admins on a 1-2-1 basis. We go through all the Threads and Make sure that they are all answered to and we either close them or hold or whatever


General Stuff

- We have a Multiple Login Detector (http://www.vbulletin.org/forum/showthread.php?t=107566&highlight=soup) Which Detects who has been logging in from the Same PC, based on Cookies great for catching out spammers and trouble makers and seeing the Cross Gender registrations

This is basically the Foundation thing we have on our forum thought id share with you all

Dont know if anyone has any other ideas! :bonk:

[writespeak]

You've got some great ideas there. I especially like:


3) Reported Post - Using a Hack from VB.org (http://www.vbulletin.org/forum/showthread.php?p=898942#post898942)

User Interaction
have a forum called "helpdesk" its just a forum itself where users can only see/reply to their own threads but its viewable by all mods and admins

- We have a Multiple Login Detector (http://www.vbulletin.org/forum/showthread.php?t=107566&highlight=soup)

At WHT (http://www.webhostingtalk.com/), we have an actual helpdesk instead of a helpdesk forum, but what you're using accomplishes the same thing. One thing you can also do with a helpdesk is open tickets to contact members, but you could do that other ways.

vB also has a warning system with which you can warn or alert members to problems with their posts or posting behaviour. I think it's useful for a large forum, but it might look too official for a smaller one.

Thanks for sharing. :)

Lois

[mpadc]

Yeh We did Once consider Getting a Seperate Helpdesk (Perl or Kayako) but did not bother for 2 reasons

1) Costs
2) Its kinda seperate from the forum Altogether, Integrating it with the forum is much better so that users will just have one Login, whereas if you have an open helpdesk, whose to stop anyone from Signing in with a bogus or another Persons Username?

Besides we dont like members contacting us via email we tell em to use PM or Helpdesk Instead.

Its useful being integrated cos you only have 1 window open and dont have to login to an external Helpdesk, plus more or less you are assured that the users are actually genunine since they need to register!

We did use the VB Warning system once when we have 3.0.X Installed but since upgrading to 3.5 there is not really an "official" Warning system released there are small ones but the one we used prior to it was good, Got a huge forum over 15,000 Members and nearly reaching 1 million post kinda predicting it to happen in the next few weeks so knda excited about it :-):callme:
You've got some great ideas there. I especially like:



At WHT (http://www.webhostingtalk.com/), we have an actual helpdesk instead of a helpdesk forum, but what you're using accomplishes the same thing. One thing you can also do with a helpdesk is open tickets to contact members, but you could do that other ways.

vB also has a warning system with which you can warn or alert members to problems with their posts or posting behaviour. I think it's useful for a large forum, but it might look too official for a smaller one.

Thanks for sharing. :)

Lois

[SoftWareRevue]

. . . we tell em to use PM or Helpdesk Instead. . .I don't like PM moderation queries.

It just doesn't give either party good record.

15,000 Members and nearly reaching 1 million post:cool:

A cool million posts is nice milestone. :melike:

[KimmiKat]

On my mboard, which also uses vB, I have the "Admin's Only, Reported Threads and Tossed Threads" catagories to help manage things. I also use that reported thread hack. No use for a Helpdesk since it's a small board (only 130k posts).

Like Lois mentioned, WHT has a helpdesk system as well as several private catagories for the moderators like "Admins Only, Liaisons Only, Tossed Threads" and so on. The various moderator usergroups have permissions to their respective sub-forum.

On a privae board (SMF) I set up for the transit agency I work for, there is 3 sections, one for drivers, another for board members and one for management. There the respective member will have access to his respective area only and we have 2 admins that manage things.

Hi Guys

Dont know if something similar like this has been posted before?

Anyway Just thought Id Share with you things we do to make our forum better..Using Vbulletin 3.5

Admin Interactions

We Have a Category Called "Admin Lounge" Divided in to 3 Small forums..accessible to all Mods and Admins.

1) Admin Lounge - Were We talk about anything relating to forum issues to General Chit Chat

2) Removed Threads - Any Threads removed from the Main Board are pulled into this private forum

3) Reported Post - Using a Hack from VB.org (http://www.vbulletin.org/forum/showthread.php?p=898942#post898942)

What this does when a User reports a post it automatically Creates a thread in this forum along with the reasoning and We check on a Daily Basis and Act upon if Required

[Doug]

Our report system logs and members can comment. Some things are handled via our email support system (like a helpdesk for us, but members only use email). We use to have a helpdesk, but it was a pain. Our current system seems to work just fine.